Recent Posts

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Support Reference / New Content Updates - HUGE ANNOUNCEMENT
« Last post by admin on November 27, 2015, 10:46:43 AM »
We recently made enhancements to our content package for all systems.

* Added 100 pieces of new static content for any size screen -- this increases our total content to close to 3500
* ANIMATED all content -- all content is now animated in 20s FLV videos. By design the main effects drop after 5 seconds, so customers can change the timeline for each piece of content. This package includes over 400 new videos

As always, please contact support if you need assistance
support@ddsmail.co

We will update your systems at no additional charge -- we just need to hear from you as we will not update your screen without your guidance/consent

Thank you.
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Support Reference / NEW DMS integration partners
« Last post by admin on October 23, 2015, 03:10:19 PM »
DealerBuilt DMS
AutoMate
Quorum

We now integrate with the above partners for sales / service DMS pulls for sales leaderboards and service appointments.

In addition to CDK, Reynolds, DealerTrack, XTIME, TimeHighway, DealerSocket

Find out more online
http://www.digitaldealershipsystem.com/service-appointment-digital-sign.php
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Support Reference / Connecting or Verifying an Internet Connection
« Last post by admin on October 08, 2015, 08:54:01 AM »
These instructions are included in your installation guide.

To connect to the internet, please proceed with the following:

1) Connect a keyboard and mouse to the media player

2) Click windows key and the letter i
*** this will bring up icons on the left where one will say "network" or "wifi"

3) Click this icon and select the network you want to connect to -- check "connect automatically"
*** make sure that this network doesn't have a challenge screen or button to click to access

4) Windows Key and letter i
*** power, restart

5) Windows Key and letter r -- type: iexplore google.com
*** this confirms that you are connected to the internet

Email support@ddsmail.co to receive confirmation that the system is connected correctly and we can see you through our TWO monitoring networks


If you need to hard-code the IP Address for network routing
(please do not filter using our ips)

1) Access Control Panel
*** windows key and the letter i -- control panel link on the right
*** windows key and the letter r -- type: control panel

2) Network and Internet (category view)

3) Network and Sharing Center

4) Change Adapter Settings

5) Right click on the access that you are using (wireless or wired) and continue to properties

Note:
our systems are sent DCHP -- if you are in this section and it isn't familiar, please contact your tech department.

Please contact support@ddsmail.co for any questions or to confirm access
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Support Reference / Leaderboard and Appointment Update
« Last post by admin on August 21, 2015, 11:02:25 AM »
We recently added some behind the scenes programming that will allow us more functionality and CUSTOMIZATION options for the Sales Leaderboard and Appointments.

1) We can select the first initial of first name and full last name or full first name and initial in last name --- B Sampson or Bob S
2) We can limit the number of characters per row -- long vehicle name descriptions will now be kept on one line
3) This has been a privacy concern for some customers, so we can no accommodate

Always making things better!
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Support Reference / Updates to Templates / Profiles
« Last post by admin on May 31, 2015, 07:47:45 PM »
This weekend we completely updated every single template and profile in the system

* Increased the brand colors for better recognition
* Increased TV Integration Size
* Increased Size of Showroom module
* Brand new ticker with branding bar
* New ticker has titles for the feeds, so customers consistently see change on the screen
* Ticker logo has moved to the right, to mimic tickers found on common television networks
* Ticker distance shortened to increase readability and new content updates

This is the biggest change to the look of our system in 3 years. We feel the enhancement will create more brand awareness and bring more attention to the systems -- increasing ROI for our customers by highlighting their specials better and keeping the system "fresh"

All new customers will get the system automatically.
If you are an existing customer and would like the update, just let us know.
If you like the current system -- you are welcome to keep it. It's your screen!

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Support Reference / FREE Updates for Dealership Signs and Menus
« Last post by admin on May 01, 2015, 03:55:29 PM »
We will now update customer screens at no charge.

Customers can email our team to update pricing, send videos or images. We will update all their systems at no cost.

Work with an ad agency?
The agency can send us the images directly and we will load them on the screen.

All -- at no charge.

Don't forget -- we can also update your screen to our latest standard graphics at no charge! Get a screen refresh and update.

We love our customers and continue to offer more services to keep ahead of the pack!
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Support Reference / DMS Integrations
« Last post by admin on April 28, 2015, 09:19:45 AM »
We have enhanced our integration options for Service Appointment Boards.

1) CDK (ADP), R&R, DealerTrac, Automate

2) We colorized our rows to highlight -- Scheduled, Arrived, Completed -- to make it easier to see from a distance

3) We now update every 15 minutes

4) Manual appointment boards are now available for sales and service

5) We can also integrate with Google Sheets, providing full access and making it easy for dealer staff to update specific information such as Goals and CSI

Please contact us with any questions
info@ddsmail.co
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Support Reference / Screen Refresh Technology
« Last post by admin on April 14, 2015, 12:37:52 PM »
Consumer grade screens are known to have burn-in
Commercial grade screens less so

Burn-in are the lines and images that create "ghosts" in the screen

We have created screen wiping images that will help extend the life of your screens by playing specific files and videos for 4-6 hours a night. You will need to keep the screens on while the videos virtually 'wipe' the ghosts away.

While all new systems will have this built in, current customers will need to request this by emailing support@ddsmail.co or your account representative.

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Support Reference / Animated Ticker Logos
« Last post by admin on February 11, 2015, 09:29:20 AM »
We recently went through all the dealership logos and ANIMATED them.
Now, customers have access to rotating logos in their ticker with a white or black background.

Motion creates emotion. So adding this to your standard marketing and messaging along the ticker will add eyeballs to your screen!

We can't show examples here, but trust that they are in every new account and available for customers at any time.

Keep those eyeballs on the screen -- see ROI increase.
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Support Reference / Dynamic Weather Updates
« Last post by admin on January 19, 2015, 11:57:42 AM »
Including generic content and informative content -- not all sales content -- is key to keeping customer's attention.

We recently added over 10 dynamic weather templates
And you can upload your own background.

Advanced digital service menus from the Digital Dealership System
Also available on customer lounge tv

http://www.digitaldealershipsystem.com

Each ones allows you to add text, images, videos and customize with colors and modules -- such as clocks.

See a few here from JM Lexus.
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